Q: What photographs should I send?

A: Generally, we need just 2 good quality and clear photographs of the individual needed to be sculpted on the bobbleheads – 1 front-view and 1 side-view.

Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. Since all the sculpting is done based on photographs (which may or may not be good likenesses of the subject), the quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not. With a good photo however, we should be able to obtain a good likeness with our specially-trained artists.

Q: I don't have a side profile. I only have a front picture. Is that ok?

A: Yes, we can use only the front picture as long as it is a good, straight-on head shot. The person's head should NOT be tilted or turned in any direction and is eye-level with the camera.

Q: I'm uploading a picture, do I still have to choose the hair, eye and skin color?

A: Yes. Sometimes we receive black and white pictures. Or the lighting in the picture can make the person's hair look darker/lighter than it really is. Most of the time we cannot tell what eye color the person has. And for several other reasons, we feel it best to leave the guess work out and ask our customers to tell us what color to make the bobblehead.

Q: What if I don't like my bobbleheads? Do you offer refunds?

Q: How long does it take to process, ship and receive a custom bobblehead order?

A: The fastest Hand-made time 4 work days. The duration displayed as sculpting options are applicable for orders of a single custom Bobblehead. In most cases, we will require additional time for the creation of additional identical copies, especially if ordered in large numbers.

Q: I have a different shipping question.

A: If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.